Scorecard Categories
Quality & Performance
25%
Product/service quality
Defect rate
Compliance with specs
Consistency
Delivery & Reliability
25%
On-time delivery rate
Lead time accuracy
Order fulfillment
Responsiveness
Pricing & Value
20%
Competitive pricing
Total cost of ownership
Payment terms
Price stability
Service & Support
15%
Customer service
Problem resolution
Technical support
Communication
Financial Stability
15%
Financial health
Business continuity
Insurance coverage
References
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